Privacy Policy

The information we collect:

Protecting our information is our priority. We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. Any personal information requested is necessary to process your shopping order or fulfill requests that you have emailed to us.

When ordering or registering on our site, as appropriate, you may be asked to enter the following: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

How we use your information:

We continually seek to maintain the integrity of the site and make improvements to it. Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions, administer a contest, promotion, survey or other site feature
  • To send periodic emails.

Non-personal identification information


We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

NOTE: If for some reason you would want to stop receiving marketing information and promotions from Simo Caffe please contact us by email or by calling our Customer Service department Monday to Thursday between 8:30am to 5:00pm or Friday between 8:30am to 4:00pm.

How we protect and secure your information:

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Simo Caffe strives to maintain appropriate physical, technical and administrative security with respect to its offices and information systems so as to prevent any loss, misuse, unauthorized access, disclosure or modification of personal information.

We encrypt the pipe through which personal information, such as credit card numbers, is sent, using Secure Socket Layer (SSL) technology to ensure that your information is safe as it is sent over the Internet to our server. For more information about credit card security, please read our Frequently Asked Questions. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

When you place an order on our website, your credit card number is encrypted using 128/256 bit encryption by Paypal.

Your credit card details are only decrypted after they reach Paypal’s systems, where they are then automatically processed and your card charged. They are not held in clear text on any web site so it is not possible for your for your details to be stolen during a transaction.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

The use of cookies:

Cookies are small files that a site or its service provider transfers to your computer hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Our site may use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 Ad Servers:

We do not partner with or have special relationships with any ad server companies.

Disclosure of information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 We take precautions to safeguard information transmitted between visitors and the site and information stored on our servers. We use Secured Socket Layers (SSL) encryption for the transmission of data to our servers during member login and order checkout. Despite these efforts, however, we may be unable to prevent and shall not be responsible for unauthorized access to such information by third parties.

Simo Caffe does not share your personal information with any Third Party companies who will use your personal information for spam mails.


By using our site, you consent to our website’s privacy policy.

Minors & Children

This website is for general public, it is not intended to collect information from children under the age of 16. To comply with the COPPA Agreement (Children’s Online Privacy Protection Act) Simo Caffe demands that parents supervise their children while online. Children under the age of 16 should not provide personal information on the Simo Caffe Web site. Other minors should not post any information without parental consent.

Acceptable use


You also agree that you will not use our website in prohibited conduct and must not:

(a)      Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b)        Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)         Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d)        [Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];

(e)         [Access or otherwise interact with our website using any robot, spider or other automated means [except for the purpose of [search engine indexing];

(f)         [Violate the directives set out in the robots.txt file for our website]; or

(g)         [Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)].

Restrictions on use

The text, images, graphics, sound files, animation, video and/or their arrangement on Simo Caffe website are all subject to intellectual property right protection and such material from and any other world wide web site owned, operated, licensed or controlled by Simo Caffe or any of their related, affiliated or subsidiary companies (collectively “Simo Caffe”) may not be copied, distributed, republished, uploaded, posted or transmitted in any way without the prior written consent of Simo Caffe. Modification or use of the materials for any other purpose violates Simo Caffe intellectual property rights. Neither title nor intellectual property rights are transferred to you by access to this site, but remain with Simo Caffe, who owns full and complete title to the material in this site.

Trademarks, Copyright, Intellectual Property

The Simo Caffe trade mark and Website remain the exclusive property of Simo Caffe and its affiliates and as such is protected by international and Canada copyright and other intellectual property laws.
Simo Caffe does not accept any responsibility whatsoever for any celebrity endorsements in the Press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.

Changes to our Privacy Policy

Simo Caffe has the discretion to update its privacy policy at any time.

We encourage Users to frequently check this page for any changes, and to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Without notice we can decide to change our privacy policy, and will post those changes on this page. We encourage you to periodically review this page for the latest information on privacy practices.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below. Our postal address is: #307-3750 46 th Avenue SE, Calgary, AB, T2B 0L1

We can be reached via e-mail at :
or you can reach us by telephone at (403)207-9129.

For each visitor to our Web page, our Web server automatically recognizes and collects the consumer’s domain name and e-mail address (where possible).

Security: When we transfer and receive certain types of sensitive information such as personal or financial, we redirect visitors to a page that uses SSL encryptions.


 Terms & Conditions


This website is owned and operated by Simo Caffe Ltd. (“Simo Caffe”) and is made available to you for informational and shopping purposes. By accessing or using this Site, you agree to these Terms of Use. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to the Terms of Use and Privacy Policy, you may not use this Site.

Simo Caffe (“we”, “us” or “our”) provides the services available on the Site to you subject to the following terms and conditions (the “terms and Conditions”). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.


These terms and conditions are a legal agreement between us and apply to your use of our website including the sale of retail goods to consumers. You must read and accept all the terms and conditions prior to buying goods from us.

Please also review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

Order Acceptance

All orders placed by you are subject to our acceptance.  We reserve the right at all times and in our sole discretion to refuse to accept an order for any reason and without liability to you.

Orders may only be placed by individual customers purchasing goods other than for resale. Wholesale customers should contact us direct at the above address before placing an order. After you have placed the order with us, we will send you and order acknowledgement by email with your order number and details of the products you have ordered. This email is only an acknowledgement of receipt and is not an acceptance of your order. The acceptance of your order and a contract of sale between us will not take place until you have been advised the goods you have ordered are available and these goods have been paid for in full including any applicable charges. No payment shall be considered to have been received until we have received payment and cleared funds.

Order Placement

You may browse our website without registering but when you place your first order you will need to register with us and complete certain fields on our order form.    Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase items selected by you.

If items shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell to you the items as shown. We reserve the right to change at anytime and without notice the items offered on our website. It is vitally important that you check carefully the quantity of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us as well as a restocking fee of 25%.

Descriptions and Product information

We have made every effort to represent the colors of our products and its look as accurately as possible. However, due to differences in monitors we are unable to guarantee that color you see on your monitor will reflect the true color of the product and its packaging. If you have any questions regarding the product you may contact us (see “contact us”). warrants that the goods you buy will at the time of delivery correspond to the description given by Every description or specification of the Products we sell is given in good faith based upon information received by us from the manufacturer of the Products.

Simo Caffe will pass on to you any benefits obtainable under any warranty given by Simo Caffe’s suppliers provided that you have paid for the goods.

No statement, description, information, warranty, condition or recommendation contained in any catalogue, pricelist, advertisement or communication made verbally by any employee of Simo Caffe shall be construed to enlarge, vary or override in any way any of the provisions of these Terms.


All prices on the website are quoted in Canadian dollars (CAD). They include GST payable but exclude delivery charges, which are detailed separately. Please note that on all orders placed for delivery outside the Canada it is the customer’s responsibility to pay any import duties that may be applicable for deliveries within their own countries.

We may change the prices on the website at any time and without any notice. We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.

Payment terms

You confirm that the credit card/debit card that is being used is yours or that you are authorized to use it. All credit /debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery. Furthermore, we are not obliged to inform you of the reason for the refusal. You should note that your bank or card issuer may charge you as a result of our processing your credit /debit card payment in accordance with your order. Simo Caffe has no responsibility for such charges.


We will process all orders within 1-9 working days. Where there is a delay in the supply of goods, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
Orders will be sent to the delivery address that you have submitted on your order form.

We cannot be held responsible if that delivery address is incorrect. Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.) We will deliver the goods following the delivery option selected by you during the order process. Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
Successive orders may be joined and delivered in one parcel.

Delivery charges

Simo Caffe offers a variety of shipping options so your order arrives when you need it. Shipping and handling charges depend on the destination and the value of your order. The posted delivery times are estimates but will help you identify the shipping option that is right for you.

Please note that we process orders very quickly, this means that once an order is placed we are unable to modify your shipping method. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
Returns and Exchanges Policy

We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unopened and unused within 14 days of the date of dispatch. The date the items were dispatched to you by us will be detailed in the documentation with your order. Please ensure that all items are returned in their original packaging with their labels intact.

You must inspect all goods delivered to you immediately upon delivery. In any event within three days of delivery you must within notify us of any alleged defect, shortage or other shortcoming in the goods. Otherwise the goods will be deemed to have been delivered in accordance with your order. If you properly reject any goods which are not in accordance with the contract between us, you must nevertheless return the goods to us post-paid.

To return or exchange an item please email us at to request a ‘Return Product Authorization’ (RPA) number within 7 days of the date of your receipt, you then have 14 days to return the item to us. For online purchases you are entitled to a 70% refund or credit note when returning non-open products. Please note that a restocking fee of 30% will be applied. Simo Caffe will not be refunding transport nor delivery fees. In the case of Christmas gifts (which in this instant refers to items purchased in December), the return or exchange period will extend to the 18th of January to allow for holidays. Please write this number clearly on the outside package.

You may exchange the item for something else, subject to stock availability, or receive a refund of the price paid (excluding any delivery charges & restocking fee’s). The refund can only be made to the card used when paying for the order. We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 14 days of receipt of the goods.

If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.

When returning goods, please include your order number, full name and reason for return. Please wrap your parcel in its original packaging and securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office

Please return your parcel to:
Simo Caffe, 307-3750 46th Avenue SE, Calgary, Alberta , Canada T2B 0L1

In any event damaged, or used items will not be exchanged nor will a refund be made.


Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel orders for items purchased from our website within a statutory cooling-off period. This is normally 7 working days from the day after the date on which the item in question was delivered.

To cancel your order, please provide us with notice either by letter or email, in each case within the statutory cooling off period and giving details of the items ordered, the order number and (where appropriate) their delivery date.

If you exercise your right to cancellation after the item has been delivered to you, please follow the instructions for returns above.
Please note you are responsible for the costs of returning the items to us as well as the restocking fee’s unless we delivered it in error.

Title, Risk and Limitation of Liability
Title of the products will be transferred to you on delivery.

Once a product has been received by you, all risk of damage to or loss of the items bought by you will pass to you. To the full extent allowed by law you accept and agree that we shall not be liable to you or to any other person for any loss or damage (including consequential or indirect loss or damage), loss of revenue or profits (howsoever described) whether direct or indirect howsoever caused and arising out of your use of our website and from any product you use. Nothing in these Terms, shall limit or exclude our liability for personal injury or death caused by our negligence.

If you have any questions regarding the website or these terms and conditions, you can contact us at:

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.

Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Limitations and exclusions of liability

Nothing in these terms and conditions will:

(a)        limit or exclude any liability for death or personal injury resulting from negligence;

(b)        limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)         limit any liabilities in any way that is not permitted under applicable law; or

(d)        exclude any liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:

(a)        are subject to Section 12.1; and

(b)        govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).


To the maximum extent permitted by applicable law, you will defend, indemnify and hold harmless Simo Caffe, its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents from and against all claims, liability, and expenses, including all legal fees and costs, arising out of: your breach of these provisions; or (ii) your use of this Web site, the content contained in this Web site and the placement or transmission of any information or other materials on this Web site made by you or others using your account.

You agree to promptly notify Simo Caffe immediately after you become aware of any unauthorized use of your account and to take such reasonable steps as are necessary to prevent any reoccurrence of such event. Simo Caffe reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You will co-operate as fully as reasonably required in the defense of any claim.